At HYLA, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy exchanges and returns.
1. Returns Eligibility
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You may return most HYLA products within 30 days of delivery.
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Items must be unused, in original condition, with all accessories, manuals, and packaging intact.
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Products that are damaged, used, or missing parts may not be eligible for a return or may be subject to a restocking fee.
2. How to Request a Return
To start a return:
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Contact our Customer Support team via email or phone (details below).
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Provide your order number, product name, and reason for the return.
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Our team will issue a Return Authorization (RA) and provide instructions on how to send the item back.
3. Exchange Options
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If you received a defective or damaged item, we’ll gladly offer an exchange.
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Exchanges are subject to product availability.
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Once we receive the original item and confirm the issue, we’ll ship the replacement at no additional cost.
4. Refund Process
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Once we receive and inspect your return, we’ll notify you of its approval status.
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Approved refunds will be issued to the original payment method.
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Please allow 5–10 business days for the refund to appear in your account.
5. Return Shipping Costs
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Return shipping costs are the responsibility of the customer, except in cases of product defect or shipping damage.
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For defective or incorrect orders, HYLA will cover return shipping.
6. Non-Returnable Items
Some products may not be eligible for return, including:
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Items marked “Non-Returnable” at the time of purchase.
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Products damaged due to misuse, improper handling, or accidents.
7. Need Help?
Our Customer Support team is here for you:
📧 Email: ziga.hribar@hyla.ae
📞 Phone: +971 50 948 95 88
