At HYLA, we aim to deliver your orders quickly, safely, and reliably. Below you’ll find everything you need to know about our shipping process, charges, delivery times, and tracking.
Order Processing
Once your order is placed and payment is confirmed, our team begins processing it immediately.
Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Shipping Methods & Delivery Time
We offer multiple shipping options to suit your needs:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days (available at checkout)
Delivery times may vary depending on your location and shipping method chosen.
Shipping Charges
Shipping costs are calculated based on your location, shipping method, and order size.
You’ll see the exact shipping fee at checkout before completing your purchase.
Order Tracking
As soon as your order is dispatched, we will send you a tracking number via email or SMS.
Use this tracking number to check your package’s status at any time.
International Shipping
We provide international shipping to selected countries.
International delivery times and fees vary by destination and customs clearance procedures.
Customs & Duties
For international orders, import duties, taxes, and customs fees may apply.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Shipping Address
Please ensure your shipping address is complete and accurate. HYLA is not responsible for delays or lost packages due to incorrect address information.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
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Contact our support team within 48 hours of delivery.
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We will assist with claims and replacements as per our policy.
Contact Us
Have questions about your shipment?
Reach out to our Support Team at ziga.hribar@hyla.ae — we’re here to help!
